DOMESTIC SHIPPING (Canada & USA)
Standard shipping within Canada and the United States is free on all orders. Express shipping options may be available for additional costs, please contact us to arrange at email@example.com.
NVLT will gladly refund items within 30 days of purchase. Any return requests received after that deadline will be refused.
Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached. The return form enclosed in your package must be completed and included with the item(s) you are returning.
If you request a refund, the purchase price (excluding delivery charges if applicable) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets the conditions above.
You are responsible for any costs associated with returning the item(s) to us.
Please note it may take up to 7-10 business days to process refunds once the items are received.
To return an item, please fill up the return form included in your order. If you did not receive a return form, please contact us at firstname.lastname@example.org.
- Step 1:
- Tell us which items you are returning.
- Tell us why you are returning your item(s): did not fit, did not like, incorrect item sent, Item damaged, Other, too small, too big, not what I expected.
- Enter your order number
- Step 2:
- Mail your item back to NVLT within 30 days of the ship date to:
Adorable Inc. co NLS Solutions, 100 Walnut Drive, Suite 1, Champlain, NY, US, 12919.
Once we receive your package your refund will be processed in the following 7-10 business days. You will be notified by email when the refund has taken place. Please note that your bank may require additional processing time before crediting your account.
If you wish to exchange the size and/or the color of your purchase, please send us a request at email@example.com with the following information and we will be happy to process it for you*:
- Order number
- Item you wish to exchange**
- Change needed (i.e. different size or color)
*As we don’t store credit card information on our system for your protection, you will need to place an online order for the new item.
**Please note that inventory is not guaranteed and our team will do their best to find you a suitable alternative.
FINAL SALE PURCHASES
NOTE - SALE & DISCOUNTED ITEMS ARE FINAL SALE.
Please note that NVLT does not issue any price adjustments during sale periods.
If we permanently reduce the price of an item you purchased, we will happily adjust the sale price at your request within 7 days of your shipment date. The item must be the same color and size and must be in stock. This excludes promotional events and sale periods.
Please note that we can only make one sale adjustment per item. Sale adjustments do not apply to items included in special and/or limited-time collections. Additional categories or product exclusions may apply.
Price Matching: In the event you find a NVLT product online at a lower price, NVLT studios reserves the right to assess price matching on a case by case scenario.
SALE ITEMS PURCHASED DURING PROMOTIONAL EVENTS ARE FINAL SALE.
Questions, comments, compliments? Get in touch anytime at firstname.lastname@example.org
For return & exchanges please email: email@example.com